At WearAurora.pk, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help. Please review our Refund and Returns Policy below.
1. Eligibility for Returns
You can request a return or exchange under the following conditions:
- The item is unused, unworn, and in original condition
- It is returned in the original packaging with tags intact
- The return request is made within 7 days of delivery
- Proof of purchase (order number or invoice) is provided
2. Non-Returnable Items
Certain items are not eligible for return or exchange:
- Items purchased on sale or clearance
- Custom or personalized products
- Earrings (due to hygiene reasons)
- Gift cards or discount vouchers
- Damaged items due to customer mishandling
3. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item:
- Contact us within 48 hours of delivery
- Send clear photos of the item and packaging to [email protected]
4. Refunds
Once we receive and inspect your return:
- You will be notified of the approval or rejection of your refund
- If approved, your refund will be processed within 5–7 business days
- Refunds are issued via the original payment method
Please note: Shipping charges are non-refundable unless the return is due to our error.
5. Exchanges
We offer exchanges for:
- Size issues (for adjustable items where applicable)
- Defective or incorrect items
To request an exchange, email us at [email protected] with your order number and reason for the exchange.
6. Return Shipping
- Customers are responsible for return shipping costs unless the item is damaged or incorrect
- Use a trackable courier service; we are not responsible for lost returns
7. How to Initiate a Return
- Email [email protected] with your order number and reason for return
- Wait for confirmation and instructions from our team
- Package the item securely and send it to the provided return address
- Notify us with the courier tracking number
8. Contact Us
If you have questions or need help with your return or refund:
📧 Email: [email protected]